Privacy Policy

Nova Prime Privacy Policy

Last Updated: [03/31/2026]

At Nova Prime, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect the information you provide when you visit our website, use our services, subscribe to our products, or make a purchase. By using our website, subscribing to our services, or purchasing our products, you agree to the practices described below.

 

 

1. Information We Collect

We collect information to provide you with the best experience and to fulfill your subscription and product needs. This may include:

a. Information you provide directly:

  • Name, email, phone number, shipping and billing addresses

  • Payment information and account details

  • Subscription preferences and health-related information voluntarily provided

b. Information about your activity on our site:

  • Pages visited, products viewed, and interactions with services

  • Cookies and similar tracking technologies to improve your experience

c. Information from partners:

  • Payment processors, shipping providers, and other service partners who help us fulfill orders, manage subscriptions, or provide customer support

We never sell sensitive personal information without your consent, and we always handle your data responsibly.

 

 

2. How We Use Your Information

We use your information to:

  • Deliver your orders and manage subscription shipments

  • Process payments and manage recurring billing

  • Improve our website, services, and customer experience

  • Communicate with you about your account, orders, or promotional offers (if you’ve opted in)

  • Protect our website and users from fraud or unauthorized activity

We may share information in limited ways with trusted service providers to help us operate our business, but only as necessary to fulfill these purposes.

 

 

3. Cookies and Tracking

Like most websites, we use cookies and similar tools to understand how you use our site, remember preferences, and improve your experience. You may adjust your browser settings to reject cookies; however, some parts of the site may not function correctly if cookies are disabled.

We respect the Global Privacy Control (GPC) signal, which allows you to opt out of certain data sharing or targeted advertising.

 

 

4. Sharing Your Information

We may share your information in the following circumstances:

  • With service providers who help us run our business (e.g., payment processors, shipping partners, IT providers)

  • With marketing partners if you have consented to receive promotional communications

  • To comply with laws, legal processes, or enforce our policies

  • In connection with a sale, merger, or acquisition of our business

We do not sell personal information without your permission, and we do not knowingly collect information from individuals under 16.

 

 

5. Your Rights

Depending on your location, you may have the right to:

  • Access the information we hold about you

  • Correct or update your information

  • Delete your information

  • Restrict or object to how we use your information

  • Opt out of marketing communications

  • Withdraw consent where we rely on it

To exercise your rights, contact us at info@novaprime.com. We may request verification to ensure the request is valid.

 

 

6. Security and Retention

We take reasonable measures to protect your information; however, no system is completely secure. We retain personal information only as long as necessary to:

  • Provide our services

  • Comply with legal obligations

  • Resolve disputes or enforce agreements

 

 

7. Subscription-Specific Information

For subscription products, we may store information regarding:

  • Subscription plan, frequency, and start date

  • Billing and payment method for recurring charges

  • Delivery history and shipping preferences

You can manage or cancel your subscription at any time via your account or by contacting support@novaprime.com.

 

 

8. International Users

If you access our services from outside your home country, your information may be stored or processed internationally. We use recognized safeguards, such as Standard Contractual Clauses, to protect your data.

 

 

9. Children’s Privacy

Our products and services are not intended for children under 16, and we do not knowingly collect information from them. If you believe we have collected information from a child, please contact us to request removal.

 

 

10. Health & Sensitive Data

Nova Prime’s products relate to wellness and performance (e.g., libido, energy, and hormonal support). Any health-related information you provide is treated as sensitive data. We do not use this information for marketing unless you explicitly consent and is never shared with third parties outside the scope of product fulfillment and subscription management.

 

 

11. Questions or Concerns

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us at:

Nova Prime
Email: hello@try-novaprime.com
Address: 8 THE GREEN STE B, DOVER, Delaware 19901 (this is not a visiting address)

We are committed to transparency and ensuring your personal information is safe.